Making A Purchase
Whilst all prices in are correct on this website and in our shop at the time the advert is prepared, it is inevitable that some prices or types of items stocked are subject to change.
When confirmation of your order is received
This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We accept free reservations for items that are not yet in stock
These are clearly indicated in the product description. For all other items we will attempt to send your order right away, but if your item is not in stock, and not due in within 5 working days, we will contact you to agree how to proceed.
When you pre-order an item
We contract to purchase that item from the manufacturers on your behalf. By making your pre-order you have agreed to complete your purchase by paying in full when advised stock is due in.
Shipping And Handling In stock items ordered by 16:00 on a working day are normally dispatched on the same day.
We ship all locos and all orders over £100 free of charge to UK addresses, these and our other ‘standard’ paid for shipments are sent by Royal Mail 1st class post and we achieve 48 hour delivery in over 99% of cases, although this is not guaranteed. For your convenience this service does not require a signature.
Should you wish, there is a facility at the checkout for you to pay to have a UK delivery by Royal Mail Special Delivery, whilst Royal Mail promote this as a ‘Guaranteed Next Day Delivery’, and it does work over 99% of the time, please be aware Royal Mail occasionally do fail with this service. This service does require a signature on delivery.
All orders over 2KG in weight or over £200 in value get an automatic free upgrade to Royal Mail Special Delivery by us when packing your order, these parcels will require a signature on delivery.
We aim to pack and send your order the working day, if ordered before 16:00. Orders made after 16:00 will be despatched the following working day. European orders are generally received in under 8 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We insure all our parcels. Please look at the parcel for any obvious signs of damage before you accept it. You are entitled to ask the carrier to wait whilst you unpack an item that looks as if might be damaged.
It is your responsibility to contact us regarding any shortages or packing errors within 7 days of receipt of goods. You must check all items are exactly as ordered upon receipt.
Back Orders If your item is not in stock]
We will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders destined to the UK or the European Union 20% VAT is included in the prices displayed on the website. All other destinations are VAT free and the 20% VAT is removed at the checkout after you provide the delivery address.
Customers located outside the EU will be required to pay any import duty raised by their customs when the goods enter their country. If for any reason a customer does not pay the import duty but has taken delivery of the parcel we reserve the right in ‘exceptional circumstances’ to invoice and charge the import duty against the credit/debit card used by the customer for the initial purchase. An example of ‘exceptional circumstances’ might be when a parcel has been delivered before the duty is paid and customs attempt to collect the duty after the event and the customer does not pay the duty within a reasonable timescale and customs then charge the duty to the carrier instead and the carrier then charges us as the supplier of the goods.
For all warranty repairs, please contact us in the first instance. We will liaise with the manufacturers who will then arrange with UK customers for the item to be collected by their couriers. Overseas customers will either need to arrange shipping of the item to and from the UK at their cost.
To make shipping easier in the event of your locomotive having to be sent for service, please retain ALL original packaging.
All dimensions given are approximate only, we do not guarantee that any particular model will fit a customers loading gauge, due to variations in track profiles and curve radius. The colours shown in the illustrations are representations only and are subject to printing variations.
We do wish to ensure you are happy with your purchase and our service. If you have any issues or comments please do contact us, using the following methods;
Please email us using the link on the store page, alternatively, you can call on 01778 218118
Or write to us at The Little Layout company, 26 Church Street, Deeping st James, Peterborough PE6 8HD.
The Little Layout Company do not disclose customers information to third parties other than what is required for payments to be collected, parcels to be carried, or work to be carried out under the manufacturer’s warranty. Sometimes, in these cases, the third party may need to disclose your details to another third party working as a subcontractor to them.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclosed to third-parties for goods delivery purposes or warranty work
We do not use customers details for general direct marketing initiatives of any kind, either by e-mail, telephone, or postal mail. We only contact customers who have specifically registered an interest in a particular future model or subscribed to our mailing list.
Returns Policy Faulty or damaged goods can be returned for full credit or replacement.
You may return unwanted goods for credit or refund within seven working days of receipt, with valid proof of purchase. Credit will only be given if the goods are returned to us in a saleable condition with all packaging, components, labels, leaflets and instructions. We reserve the right to adjust the refund value of any returned goods (including packaging) not in as new condition.
Please call on 01778 218118- UK Local Rate and quote your name and postcode prior to sending your return, lines are open Tues – Fri 9am – 5pm and Saturday 10am – 3pm Alternatively please email using the contact facility on this website.
Place a note with the goods stating your name and address, including the postcode, and reason for return.
Repack the goods securely and address to The Little Layout company, 26 Church Street, Deeping St James, Peterborough PE6 8HD. (Normal UK postage rates apply).
We will only refund ordinary 1st class postage costs for defective items returned, please obtain a free certificate of posting for your records as we cannot be held responsible for non-delivery of goods to our address without it.
If you choose to upgrade the returns postage to ‘Signed For’ or ‘Special Delivery’ we will only refund the normal 1st Class postage costs back to you.
On receipt of the goods we will credit the original payment method with the value of the returned goods. If you require faulty goods to be replaced rather than refunded please make this clear.
This policy does not affect your statutory rights.